Generative AI Platform for a Health System
Clinician documentation time cut by 38%
Clinician burnout from documentation and chart navigation was driving attrition. Pilots of generative AI had impressed in demos but failed to land inside the EHR workflow, with concerns over PHI handling, hallucination and governance.
How we delivered.
- Step 01
Architected a HIPAA-grade AI platform with PHI handling, audit logging and BAA-covered infrastructure.
- Step 02
Built retrieval pipelines grounded in patient context with provenance preserved at every step.
- Step 03
Embedded the experience inside the Epic workflow clinicians never left their normal screens.
- Step 04
Implemented an evaluation harness with clinician-in-the-loop review and continuous model monitoring.
- Step 05
Established an AI governance committee with clear policies on use, escalation and incident response.
Measurable, defensible, durable.
clinician documentation time reduction
platform with audit and BAA coverage
experience inside the live clinician workflow
AI use across the health system
- Epic integration
- Azure HIPAA-eligible services
- Retrieval-augmented generation
- Clinician evaluation harness
- AI governance framework